The RPA Masterclass Interviews: Alex Balbontin on Banking Operations Pacific International Deutsch

Streamlining Operations in Financial Services

automation in banking operations

Moreover, 47 percent view AI as being fundamental to the success of their organisation’s strategy. “It is likely this trend will continue to accelerate and transform the financial services landscape. Furthermore, as AI is deployed more regularly and employees become increasingly familiar with it, adoption will be the common sense option,” adds Mr Joshi. Chatbot technology, which carries out complex calculations instantaneously, allowing customers to check their finances, evaluate their spending habits and monitor their credit score, is also having a big impact. The speed and efficiency of core business processes received a significant boost from the chatbot innovation.

However, by adopting a Digital Signature, paper costs not only fell but time required to complete documentation fell too. Especially in retail banking use cases such as personal wealth management,  digital banking experiences etc. Furthermore, with the growing trend for banks to nudge its clients away from physical branches and on to digital platforms, gamification could be the ideal tool automation in banking operations to encourage this behaviour. KYC automation minimizes the complexity and ensures banks can proactively address high operational costs. As a result the bank can also realize value early and avoid potential fines that have a negative impact on their reputation. They include the improvement to customer journeys, the risk of fines are reduced and there is provision for a clear audit trail.

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In fact, 85% of enterprise decision-makers have expressed concern of falling behind their competitors if they don’t make significant improvements in digital transformation in the… Embracing Banking as a Service could prove to be a pivotal strategy for banks looking to stay competitive, deliver value-added services, and remain at the forefront of the digital banking revolution. Business Process Automation (BPA) is a methodology where you employ software tools or bots to automate tedious, manual, and repetitive tasks. It essentially defines workflows to streamline these tasks and manage the complexity of executing them. Some of the sample tasks that BPA takes care of include data extraction, file transfers, and report generation.

automation in banking operations

The firm found only 11% of people would not consider upskilling or completely retraining if required. Sadly, 51% of workers claim they are offered no opportunities to train or upskill at all. Every industry is unique, and analysts suggest some demographics will face a greater impact than others. For example, PwC believes that 4% of women compared with 1% of men will be affected by automation in the early 2020s, but this trend will have reversed to 34% of men and 26% of women by the mid-2030s. The Big Four firm said this is because women currently hold more clerical and other administrative jobs, which are easier to automate.

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Banks have a great opportunity to capitalise on the retail revolution and be on the winning side of the transformation taking place within the banking industry. RPA takes automation a step further by introducing software robots, or “bots,” that emulate human actions within digital systems. These bots are programmed to perform rule-based tasks across various applications, enabling banks to accomplish intricate processes swiftly and accurately.

There is certainly a determination to embrace digital transformation, with a 2020 survey by KPMG revealing that 71% of 412 participating banking officials saw supporting digital transformation was a key priority for the future. Also, 75% confirmed that their bank was leveraging Cloud computing to enable them to enable their digital transformation. Given the high costs of managing the back-office via legacy systems, embracing Banking Automation is an indispensable step in modern banking’s evolution.

What are the 10 strategies for automation?

  • Specialization of operations.
  • Combined operations.
  • Simultaneous operations.
  • Integration of operations.
  • Increased flexibility.
  • Improved material handling and storage.
  • Online inspection.
  • Process control and optimization.






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